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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
194 ratings and 144 comments received in the last 90 days.
23 August 2025
All made so easy
20 August 2025
Made everything easy from purchase to handover
20 August 2025
Everybody was very helpful my wife and I are so pleased
17 August 2025
Tom Smith looked after me every step of the way
12 August 2025
George Boulter Very helpfull
12 August 2025
First class service.
12 August 2025
Informative from the start, exploring my needs / budget. Speedy delivery, informative handover.
06 August 2025
Fabulous, friendly, knowledgeable, helpful staff and clear communication.
05 August 2025
Perfect from start to finish
02 August 2025
Everything went without a hitch Love my new mini
31 July 2025
The salesman Thomas Smith was/ is exceptionally helpful and has a lovely manner
31 July 2025
Sales people efficient. Anything they were not sure about they felt confident to ask the Manager.
30 July 2025
The purchase was good, delivery was faster than expected. Some issues with the prep of the vehicle but these are being rectified
30 July 2025
Very, nothing could have been done better.
26 July 2025
We were well advised on the things we wanted to know about. Josh was very knowledgable and patient with us.
25 July 2025
Josh kept in touch every step of the way, from enquiry to order to delivery. Any queries raised by me were answered swiftly and helpfully. I could not have asked for more.
24 July 2025
As stated in our review it was a 5 star experience
22 July 2025
Good customer environment
21 July 2025
The purchase and delivery processes were both dealt with efficiently.
20 July 2025
the person who sold me the was very good
19 July 2025
It was easy enough if a little long winded in parts. It seemed as though many forms were repeated.
13 July 2025
We liked the personal touch. So much better than buying things online.
07 July 2025
Very Easy any informative.
04 July 2025
Josh was a great keeping me in touch and informed of progress while waiting for delivery. Explained the in car tech to me very well.
02 July 2025
It took a very long time to process the order due to computer changing over systems
27 June 2025
Friendly staff, lovely clean environment.
15 June 2025
The salesman done everything possible to make the deal right for me
07 September 2025
They were friendly, efficient and professional. Tom went over and beyond to arrange a last minute request on our part was carried out.
06 September 2025
Expensive for some items
06 September 2025
The team at Norwich couldn't do enough for me. Took time to explain the service and made sure I was happy with everything that needed to be done. Friendly and extremely professional.
04 September 2025
Everything carried out. Not 5 stars as I keep getting the reminder to get recall checked which I brought it in for
03 September 2025
The scheduled work/test was completed quickly and relevant vehicle information was accurate and helpful.
03 September 2025
The tech team managed to upload the latest GPS maps to our mini.
03 September 2025
Very efficient
02 September 2025
Great service every time I've dealt with the dealership.
01 September 2025
Everything was done to a good standard and in a timely manner.
01 September 2025
Goodservice
31 August 2025
Very polite and helpful staff.
31 August 2025
Excellent communication and organisation - Thank you.
30 August 2025
I said yes to the car wash service offered with the MOT, however this was not done
27 August 2025
It was very personal service and I felt very well looked after by Josh Walker.
27 August 2025
Tom went that extra mile I felt
27 August 2025
From the phone call, to in person, they were as attentive and looking to sort my problems out as quickly and as efficiently as possible. Both Thomas and Paris were amazingly helpful in sorting everything out
27 August 2025
Knowledgeable
27 August 2025
Excellent service
27 August 2025
Waited for the work to be done, all completed on time, car washed, and handed back in the time window quoted. Comfortable waiting area, staff encountered very polite and efficient
26 August 2025
No problems to report
25 August 2025
Good job delivered on time.
25 August 2025
Professional, courteous and any questions answered.
25 August 2025
As above. We can't fault the service we get. Thank you!
24 August 2025
Polite, friendly and efficient service. Helpful and called when car ready fur collection. Video sent showing details of vehicle file any future work that needs doing.
24 August 2025
Gave me all the information needed to make a decision on my mini
23 August 2025
The receptionist(Paris) was very helpful and polite and made the visit very pleasent. The car was cleaned which was appreciated.
23 August 2025
As explained above
23 August 2025
.
22 August 2025
Very efficient and kept me up to date with the progress of my car all day
22 August 2025
Helpful & efficient
21 August 2025
Friendly. Easy to book. Very satisfied
21 August 2025
As above. I was told I could spread my payment over 6-9 months, yet when I came to collect keys I was told it could be over 3 months only; which has created financial stress. I attended your branch due to bumper payment.
20 August 2025
A couple issues with the car had been noted. I was advised of the waiting time necessary for completion of the work provided there were no further issues.
20 August 2025
Again excellent service, kept up to date.
20 August 2025
My car was dealt with promptly. I was treated to a polite and friendly service and the facilities at the dealership were fine
19 August 2025
I was misled by a discussion regarding courtesy cars when booking, the costs provided at booking appeared less expensive than I was told immediately beforehand, but in the end I didn't need it and the overall service on the day was excellent.
19 August 2025
As question 1
18 August 2025
Very efficient. I was booked in to wait for a service & MOT at Norwich BMW. This was completed within 2 hours! The car was also washed & cleaned. Comfortable waiting area with free drinks & wifi
18 August 2025
Very good service with all pricing explained
18 August 2025
Failed to diagnose what is wrong with my car. Did not attempt to find out. Suggested extremely expensive work without knowing whether it was neccessary nor whether it would fix the problem.
18 August 2025
The young girl (really sorry I have forgotten her name) on the service desk was very helpful and nothing was too much trouble for her. She was very pleasant.
17 August 2025
The car was ready and washed in the time scale advised by Thomas who also kept me informed of progress.
16 August 2025
Service received was acceptable.
16 August 2025
The team are really attentive and helpful
16 August 2025
The staff at Mini Norwich are always very helpful.
15 August 2025
Excellent support from staff
15 August 2025
Service team were very welcoming and explained all what was included in the pricing. Also very efficient with contacting myself when the car was ready to collect.
13 August 2025
Excellent service from the point of booking in through drop off and pick up, very professional and great staff
12 August 2025
Friendly professional staff
12 August 2025
Service completed on time and car returned washed and ready to go.
12 August 2025
Efficient friendly service.
11 August 2025
Video on my car was really helpful. I stayed at the dealership whilst waiting for my vehicle. I was amazed how quickly they team managed to do the work
11 August 2025
Fantastic service very helpful
10 August 2025
Professional
10 August 2025
Thomas got off to a difficult start as he had to take over a service job order without background information. On arrival at the service desk he had further investigated and gave assurance that the work required would be done. It was done as expected
09 August 2025
Had slight mishap of a part not being replaced into correct position and 1 bit of plastic left behind, but excellent communication and missing part was delivered to my house the next day by a staff member .couldn't recommend enough
08 August 2025
Very helpful
03 August 2025
Same as first box
01 August 2025
We were really well looked after by every person we dealt with. Felt supported and informed every step of the way.
29 July 2025
Very satisfied with the service I received
29 July 2025
Just love the service you get with mini everybody's friendly approachable
28 July 2025
I was not completely satisfied because I was charged for filling my screen wash dispenser and also for screen wash liquid when I had a huge bottle in my boot!.
27 July 2025
Tom kept me up to date with progress
26 July 2025
As stated above, all done on time. The showroom has plenty of free drinks and is a pleasant place to wait for your car.
25 July 2025
you. did what it said on the can
22 July 2025
On time
22 July 2025
Work completed quickly and I was kept updated on completion time
22 July 2025
The young lady who we had dealings with was extremely knowledgeable regarding our requirements and was an excellent member of your staff named Rose Gasser. A very pleasant person to deal with.
21 July 2025
Service completed promptly, kept informed
21 July 2025
Done nice and quick while I wait
21 July 2025
I am dissatisfied with the multiple mis-match of messages/information prior and during my appointment. Also my car was returned absolutely filthy, dirtier than when it arrived, after apparently being washed.
20 July 2025
Rose went above and beyond to make sure I was looked after, with following up and making sure I was satisfied and making the whole experience really positive. I cannot thank her enough!
19 July 2025
Windscreen washer faulty after first visit. Needed to return for repair
19 July 2025
Aftersales Manager Robert took ownership of the repair needed. Arranged courtesy car and confirmed when had been completed. Arranged for me to pick up. Great communication and aftercare
16 July 2025
Very helpful, I asked for my car to be ready by 2 if possible as I had to collect my daughter and they had it sorted by 12.
15 July 2025
Very plesed indesd
14 July 2025
.
14 July 2025
Rose Gasser was polite, friendly and very professional.
14 July 2025
Unfortunately the booking system meant that my booking had not registered. This was resolved satisfactorily at the centre and the service was able to go ahead.
14 July 2025
Incredible service
13 July 2025
Too much selling up and I never understood why my car had been recalled.
11 July 2025
surprisingly warm and friendly response. Dealers are usually crap
08 July 2025
As above
08 July 2025
You did what was needed and supplied me with a courtesy car.
08 July 2025
I think I have answered this
08 July 2025
Good communication but frustrating to have the issues
07 July 2025
Greeted by someone that was enjoying her job, able to chat about every day thing along side getting her job done and thoroughly explaining each step of the service can't ask any more.
07 July 2025
Great service and team, terrible wash!
06 July 2025
Always friendly and helpful
06 July 2025
Managed to fit me in very quickly tyre and health check done within a hour
06 July 2025
Rose as always could not do enough for me
04 July 2025
Very satisfied, as always.
03 July 2025
No hassel
30 June 2025
I can't give 5 stars because I was disappointed that even though I had asked for a valuation, nothing has been proffered.
27 June 2025
Service completed
27 June 2025
Had no issues and are always courteous and polite
27 June 2025
Very nice staff
25 June 2025
Very efficient, accommodating and friendly. Great communication throughout and the car was sorted quickly
24 June 2025
As above
24 June 2025
Friendly staff, who provide us we a feeling that they care
23 June 2025
Helpful
23 June 2025
Information good although video of underneath car good idea but not sure what I was looking at.
22 June 2025
Very helpful staff and good at keeping you updated with progress
22 June 2025
Staff were very helpful
22 June 2025
Contact was easy and I was informed of progress throughout.
21 June 2025
Easy to use the service centre, good hire car option, friendly service staff, plenty of parking
19 June 2025
High standard of customer service ad always
18 June 2025
The staff were friendly understanding and helpful.
17 June 2025
Very
17 June 2025
As above plus we were kept informed and the work was done in good time.
16 June 2025
Roof was scratched by the person who cleaned the car after the service and mot although this is being sorted.
16 June 2025
Knew price in advance and was kept up to date during the day
15 June 2025
Becaus the job was finished in time and cheaper than I thought
15 June 2025
Very satisfied
14 June 2025
As above
14 June 2025
Thourer and confident inspection and service
03 September 2025
Tom Smith was my contact at mini, such a lovely & friendly guy. Very helpful in answering my questions, taking time to guide me through the whole process, a gold star to him ??