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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
223 ratings and 160 comments received in the last 90 days.
02 January 2026
Really satisfied - George Patrick was brilliant from start to end and made the experience seamless. He was always easy to get hold of during the process. The day of handover was smooth and he went through everything with me in detail.
01 January 2026
The salesman, Josh, was 100% on top of what we were looking for and found the right solution for us - everything was fully explained and the handover done absolutely thoroughly
01 January 2026
Thomas was excellent- knowledgeable, friendly and understanding.
30 December 2025
Very pleased.
24 December 2025
Great customer service
09 December 2025
Car was delivered earlier than expected and a very friendly handover
09 December 2025
Easy andvstraightforward process
08 December 2025
Really friendly, relaxed and accommodating with our 1 year old!
05 December 2025
It was a great experience.
03 December 2025
Tom called me informing me of a sale coming up and ended purchasing a new Mini Cooper with all the extras I wanted at an excellent price.
02 December 2025
Great space.. I spent a lot of time there as was working in a booth. Everyone friendly and nothing too much trouble!
29 November 2025
George Boulter was pleasant and very helpful to deal with during the purchase of the car and also very patient with explaining things. A good experience picking up the car as a foul night and ended up taking test car home until nest day. Thank you.
28 November 2025
Everything from start to finish was a breeze and even down to getting the exact colour way with the option 3 pack in the right time frame - spot on! George did a thoughtful and thorough handover explaining all the new tech.
23 November 2025
Excellent. Our salesperson Thomas Smith was brilliant, all questions answered. Some of the technology in the new Mini is mind blowing but he explained it distinctly and made it clear he was available for further questions if (probably) required.
18 November 2025
Very simple
18 November 2025
George was courteous and knowledgeable
14 November 2025
Mini centre we're we're really good
10 November 2025
Very helpful, polite and patient salesman. Very easy purchase and delivery. Every aspect organised by our salesperson and a good deal of assistance offered to understand all the features of this brand new vehicle
05 November 2025
Lily was helpful throughout the process and very enthusiastic when we picked up our new car and excited for us showing us all the new features.
05 November 2025
Lily was v helpful through the whole process and made me confident to drive the car - first time I had driven an automatic.
04 November 2025
Extremely satisfied as I have mentioned above I felt supported and well informed.
30 October 2025
Super service, very friendly and efficient!
29 October 2025
Loved my last mini and loved this one more. Great dealership and 2nd time.used to get a new car.
21 October 2025
Very happy and satisfied
14 January 2026
Attentive, comfortable and clean surroundings.
14 January 2026
Excellent service, full communication and helpful staff.
14 January 2026
Polite staff, and comfortable waiting area.
14 January 2026
I was kept up to date with the progress made with the diagnostics required to sort out my problem. I was informed by polite, friendly callers and I was confident that my car was being properly investigated.
14 January 2026
Josh was excellent
12 January 2026
Very pleasant and conscientious staff
12 January 2026
Always efficient and friendly.
11 January 2026
First class customer service as always.
11 January 2026
Every thing was done as planned with no delay
10 January 2026
Tom & Paris went out of there way.Put it through because I had to get home as my husband has dementia don't like leaving to long.On my text it said 5.30pm.Back at 12.oo I thought it would be 2pm.Next minute it was
10 January 2026
Reception was efficient also completed work promptly
10 January 2026
Friendly, professional service.
10 January 2026
I feel my car recived the best atention
10 January 2026
Quick and efficient
09 January 2026
Thoroughly checked car. Fault has not recurrent so far. Staff very helpful and accommodating.
09 January 2026
Great service staff helpful and also sorted a lift to the local shops
09 January 2026
Great service. Helpful and friendly
08 January 2026
Good communication.
08 January 2026
All went smoothly from drop off to pick up
07 January 2026
A pleasure to do business with, very helpful staff
06 January 2026
I issue has been resolved, hopefully it won't reappear again as it's the third time I've had this fix in 3 months
06 January 2026
Good communication and my service was completed within a couple of hours. The whole process from booking my appointment to the actual day was so easy and convenient.
06 January 2026
Service was excellent after the initial difficulty contacting the Centre by phone.
06 January 2026
Your service department in Norwich was excellent. Could not have asked for better. Liam and Tom were so helpful.
06 January 2026
Excellent customer service. Work completed on time.
06 January 2026
Quick service & communication
05 January 2026
Satisfied
02 January 2026
Helpful and thorough.
02 January 2026
Efficiency
29 December 2025
Easy booking and nice people
28 December 2025
Tom was brilliant. V helpful, friendly and professional.
27 December 2025
Again excellent service & a very pleasant waiting area
24 December 2025
Very happy either how quick the service was as I had a waiting appointment.
24 December 2025
Excellent reception staff Informed throughout what was happening Comfortable seating area to wait Service didn't take long
23 December 2025
Thank you to service team
23 December 2025
Very efficient, polite and helpful
23 December 2025
Tom and Paris go above and beyond
22 December 2025
Booking in process really easy. Advised of expected price before work started. I asked for a creaking door to be looked at at the same time as the service. Work done as requested with no fuss.
22 December 2025
Receptionist at the Service Desk is named Paris. She was very helpful and is a shining ambassador for Group 1 Mini Norwich.
22 December 2025
Always have a good experience every time I go
21 December 2025
I booked my car in with some very specific requests which were bothe understood and met.
19 December 2025
Unhappy no longer offer a collection service, but lady who assisted me on the day was pleasant and helpful
18 December 2025
Always very friendly and love a clean car afterwards
18 December 2025
Service personnel were very helpful and satisfied my needs
18 December 2025
Staff friendly
16 December 2025
Same
11 December 2025
The service (MOT) was handled fine. The staff we dealt with when booking and when coming in were very good. My only criticism is that my car had a complimentary wash but looked worse than when it came in due to a dirty cloth being used to wipe it.
10 December 2025
As expected
10 December 2025
Always helpful
09 December 2025
Again excellent service , and very helpful staff
09 December 2025
As above plus the service department came to my assistance when I couldn't get the cover to click on properly.
09 December 2025
Friendly, professional service. Good availability of appointments
09 December 2025
My only issue was that i was led to believe the MOT would take approximately 90 minutes and so I opted to stay in the show room. However it actually took a little under 3 hours. Had I known I could have made other arrangements
09 December 2025
All went fairly smoothly
09 December 2025
The staff are always polite, update me when my car is in for a service/MOT & then go through everything with me.
09 December 2025
I would have liked to have had the 'advisory' work done with you but the price was prohibitive.
09 December 2025
Quick and easy service
09 December 2025
I was a bit annoyed it was late , told I could be pick it up at 4 and had to wait 20 mins
08 December 2025
My mini is definitely much sweeter since full service / at a cost !!
06 December 2025
Very satisfying customer service
03 December 2025
The people in the service service department where very helpful
03 December 2025
Great service very helpful
03 December 2025
All good, great communication
02 December 2025
Paris and Tom took ownership of my queries, escalated and resolved them.
01 December 2025
I was able to drive home knowing my problem had been resolved
01 December 2025
I was very satisfied Thanku with mini great service as per usual by a great team Thanku x ??
01 December 2025
As above
01 December 2025
The car was subject to a seat belt recall and the job was completed very quickly.
01 December 2025
see above
30 November 2025
Hassle free, quick and very thorough service
29 November 2025
Very satisfied with the services
27 November 2025
It was an easy process with no pressure to commit. I felt like I had struck a deal that was financially sensible. George is a good person to deal with.
27 November 2025
I was satisfied with the service and they even washed my as it was very dirty
27 November 2025
Fixed the problem quickly and cleaned the car.
27 November 2025
No hassle and peace of mind
23 November 2025
Communication was clear from the outset. My appointment was easy to make. Key drop off was easy. I was kept informed all the way.
22 November 2025
Booking in prompt and car completed in a shorter time than quoted
20 November 2025
I was constantly checked I was ok. Offered hot drinks & staff were just so lovely.
20 November 2025
Completely satisfied with the buying side . However had a call regarding the survey & how I would rate it without even seeing it & also asked to speak to MR morton who passed away last year , so not so good on that side !
19 November 2025
Excellent service Good and friendly staff
18 November 2025
Somewhere comfortable to sit and wait Hot drinks available Swift, polite service
18 November 2025
Paris was helpful
17 November 2025
Reception, Paris on reception made booking in easy, very knowledgeable.
15 November 2025
Service completed & no subsequent issues.
15 November 2025
Waiting area was quite cold.
15 November 2025
Issue with my mini quickly resolved and repaired in good time the same day
14 November 2025
Very pleased
14 November 2025
My sales guy Thomas was brilliant, but I just don't feel the love from mini as a brand now
14 November 2025
Everyone was prompt, polite and helpful
12 November 2025
mostly fine, were meant to call me beforehand as I had questions about the work and did not, also a zip tie has been used to secure the air inlet to the new air box, this doesnt inspire confidence.
11 November 2025
All issues rectified and we were updated at every step
10 November 2025
Very friendly and efficient carrying out of MOT. Well looked after at service desk.
10 November 2025
Efficiency
10 November 2025
Slick booking and drop off process with online check-in. Kept informed of progress. Service and mot complete well within time to be collected same day.
10 November 2025
Again, excellent service
10 November 2025
staff were helpful
10 November 2025
Yes all fine.and polite and informative throughout. Car was also given a wash. I was also told it would be hoovered inside.but it was obvious that hadnt been done.
10 November 2025
great service from start to finish
09 November 2025
Looked after very well thanks
09 November 2025
Efficient and reliable.
09 November 2025
As always great staff
08 November 2025
Easy to book, friendly and helpful staff.
08 November 2025
As above
08 November 2025
The staff who I delt with were very professional and welcoming . I would especially like to mention Paris , George. lily and Beth who where extremely helpful, a big thankyou to George for taking us to the retail park while the car was being serviced.
07 November 2025
The problem i had with the car was dealt with quickly.
06 November 2025
Booked appointment in great time
06 November 2025
Quick service
05 November 2025
Very easy to deal with.
05 November 2025
Completed on time and even washed my mini!
04 November 2025
Waited for the service which was carried out guickly
04 November 2025
Because service and staff are excellent
04 November 2025
Detailed video of status & recommendations.
04 November 2025
Service team were great, courtesy car issues were not
04 November 2025
Service undertaken whilst I waited, and in good time, so convenient
04 November 2025
Top notch
04 November 2025
Could fit me in dates I was free Offered to clean car - always a winner! No pushy sales - helpful with advisories in a transparent and honest way, I felt.
31 October 2025
I was told my repair would take approximately 2 hours and I would be able to wait. I explained that we were going on holiday the next day and I had to collect my grandson from school that afternoon. I was assured that I would get a call but i didn't
30 October 2025
Car ready on time, very helpful staff
30 October 2025
Good
27 October 2025
I was very satisfied with my service experience. Especially with the staff being so helpful.
27 October 2025
Whist l had the complimentary vehicle cleaned the front foot well were vacuumed as stated but why wouldn't you vacuum the whole car? It looks awful half a job
27 October 2025
You always s know you get the highest quality service
26 October 2025
All good thank you
25 October 2025
Very good
25 October 2025
Fast service and very polite staff.
25 October 2025
Friendly reception and relaxed environment waiting for work to be completed!
25 October 2025
Friendly helpful staff. They could not do more to make you feel at home.
25 October 2025
Easy to book , friendly efficient staff, car ready on time
24 October 2025
Sorted all the issues with my car quickly and professionally.
21 October 2025
Kept informed
21 October 2025
I thought the check in kiosk at reception was really good, and I used it. Although it gave me an option to get a valuation whilst my mini was in being serviced and that hasn't happened. I also thought it would get a full valet but inside wasn't done.
21 October 2025
Great service
21 October 2025
Very professional.
21 October 2025
Completed by expected time.
21 October 2025
I had understood that a valet service meant inside as well as outside the car, but it didn't happen. Also there was a scuff mark on all the wheels after Servicing
FIND Group 1 Norwich.
Address
- Forest Way, Dereham Road, Costessey, Norwich, NR5 0JH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01603 944863
Norwich as well as surrounding areas including Lowestoft, Great Yarmouth, Thetford and Dereham
Address
- Forest Way, Dereham Road, Costessey, Norwich, NR5 0JH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01603 944863
Norwich as well as surrounding areas including Lowestoft, Great Yarmouth, Thetford and Dereham
14 January 2026
Josh was excellent