OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
174 ratings and 126 comments received in the last 90 days.
22 July 2025
Good customer environment
21 July 2025
The purchase and delivery processes were both dealt with efficiently.
20 July 2025
the person who sold me the was very good
19 July 2025
It was easy enough if a little long winded in parts. It seemed as though many forms were repeated.
13 July 2025
We liked the personal touch. So much better than buying things online.
07 July 2025
Very Easy any informative.
04 July 2025
Josh was a great keeping me in touch and informed of progress while waiting for delivery. Explained the in car tech to me very well.
02 July 2025
It took a very long time to process the order due to computer changing over systems
27 June 2025
Friendly staff, lovely clean environment.
22 July 2025
The young lady who we had dealings with was extremely knowledgeable regarding our requirements and was an excellent member of your staff named Rose Gasser. A very pleasant person to deal with.
22 July 2025
Work completed quickly and I was kept updated on completion time
22 July 2025
On time
21 July 2025
I am dissatisfied with the multiple mis-match of messages/information prior and during my appointment. Also my car was returned absolutely filthy, dirtier than when it arrived, after apparently being washed.
21 July 2025
Done nice and quick while I wait
21 July 2025
Service completed promptly, kept informed
20 July 2025
Rose went above and beyond to make sure I was looked after, with following up and making sure I was satisfied and making the whole experience really positive. I cannot thank her enough!
19 July 2025
Aftersales Manager Robert took ownership of the repair needed. Arranged courtesy car and confirmed when had been completed. Arranged for me to pick up. Great communication and aftercare
19 July 2025
Windscreen washer faulty after first visit. Needed to return for repair
16 July 2025
Very helpful, I asked for my car to be ready by 2 if possible as I had to collect my daughter and they had it sorted by 12.
24 July 2025
As stated in our review it was a 5 star experience