- Home
- About Group 1 Norwich
- Group 1 Norwich Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
222 ratings and 158 comments received in the last 90 days.
02 April 2025
Everything very good
26 March 2025
Kept us informed throughout the process
22 March 2025
I have given 5 stars George Boulter was Friendly, knowledgable and very patient with us as this is first automatic we have had after over 40 years driving manuals and all our questions was answered
11 March 2025
staff knowlodge of product
07 March 2025
It was very easy to put together the mini I wanted and even after sales I was told if I had any questions to call and my questions would be answered
04 March 2025
George Patrick was so lovely to deal with. If Carlsberg sold cars, George would be one of their sales team. He is that good.
04 March 2025
Tom Smith had patience and understood my needs. He explained everything very clearly and assured me in that I could ask questions without feeling a nuisance
01 March 2025
Your staff couldn't have been more helpful
24 February 2025
George Boulter managed the whole process very well ; model availability , contract offers , handover and continued after-sale support
04 February 2025
Great communication from the beginning
02 February 2025
We was greeted by the manager, who Introduced us to George Boulter who amazed us from start to finish, We received excellent customer service,
21 April 2025
Efficient and friendly
21 April 2025
I asked for windscreen washer to be checked as spray was over to passenger side. I was advised new washer required at a cost of approx £116. On arriving home I told my husband who had a look and rectified issue for me at no cost!!!
21 April 2025
The work was done quickly & the free clean was appreciated. Rose on reception was very helpful even offering for herself or Tom to drop some touch up paint off at my address to save me either the postage or a 40 min drive to collect it.
20 April 2025
I was not offered the use of a car .
20 April 2025
Smooth drop off and pick up with video of all work
19 April 2025
All the team very helpful
19 April 2025
Efficient and reliable.
19 April 2025
Straightforward
18 April 2025
the staff-very efficient, friendly, helpful and they seem very knowledgeable.
17 April 2025
On time and kept up to date.
17 April 2025
The customer coffee machine was out of action. A member of staff offered to go to the BMW showroom to get coffees for myself and my husband as we had a wait appointment for my annual Mini service. However when she returned BMW had run out of milk so
14 April 2025
The service is easy to set up and the reception is always friendly and efficient.
14 April 2025
No hanging around, job was completed faster than expected.
13 April 2025
My Mini was 22 yrs old, but staff still went teh extra mile to help me.
12 April 2025
Very friendly and efficient.
12 April 2025
Very efficient.
12 April 2025
There was confusion about the booking even though I had booked it online and had a confirmation email. This meant no one was available to book the car in when I dropped it off in my very short lunch break causing stress.
09 April 2025
Everything was explained to me and I was happy with the outcome
09 April 2025
Speedy and efficient
08 April 2025
Raised a written complaint on 6.4.25 and awaiting response
08 April 2025
Jamie was very helpful with my problems i had with my coupe S
08 April 2025
Good service received
07 April 2025
Took longer to wash the car than it did to do the vehicle check.
07 April 2025
As always very professional
07 April 2025
Everything as expected and good communication
04 April 2025
Great job of servicing our mini country man BUT they had no courtesy car so I had to wait 4 hours
04 April 2025
Great attention to detail, Chris at Norwich Group 1 is a master at his craft, always feel confident with his work on the car, he and his team have looked after the car for a long time
04 April 2025
Very good
03 April 2025
Polite, calm, reassuring, efficient.
02 April 2025
Everything was explained and felt satisfied that work was carried out to an expected level. as it should for a main dealer
02 April 2025
The after sales service met all expectations
01 April 2025
My car had an expensive service however the car has returned and is running well.
31 March 2025
On time. Helpful and friendly.
31 March 2025
Nothing was to much trouble.
31 March 2025
Extremely satisfied
30 March 2025
The staff deserve a 5 rating. However, the waiting area for customers was dreadful. Dirty floor, dirty tables, threadbare carpet, uncomfortable chairs with ingrained dirt and tears in the upholstery. So bad I took pictures if you want to see them!
30 March 2025
Friendly and efficient
29 March 2025
My car was ready & clean. Thank you
29 March 2025
Easy to book, easy to drop off, I was able to stay at the venue the whole time, friendly staff.
28 March 2025
Rosie was super helpful and pleasant to deal with as always.
28 March 2025
Service was excellent i was asked if I wanted a complimentary wash and hoover which I said yes please too,but I'm sure it wasn't done,I know my car was hairy inside but the outside didn't look like it had been washed.
28 March 2025
MOT was done within the time frame asked for. I was kept informed and staff were very friendly.
27 March 2025
The two staff members at the service desk were very efficient and polite
26 March 2025
Great staff
25 March 2025
Reception was good, as was service. Could have done a bit better with the car cleaning.
25 March 2025
Staff updated me with what happening etc
25 March 2025
10 out of 10
25 March 2025
No issues. Friendly professional service
24 March 2025
I was panicking the day before because I needed to know timings for my car would as I don't live local. I rang the day before needed more information, found reception very unhelpful. Turns out you get updates via text, frustrating wish I'd of known.
24 March 2025
It's a pleasure to always visit the MINI Norwich branch. It's a welcome environment.
23 March 2025
Excellent service
23 March 2025
The lady rearranged my appointment very kindly
23 March 2025
Very professional and easy to book the service.
23 March 2025
Always satisfied
23 March 2025
Tom & the young lady on the service desk were very polite and friendly, very informative on all aspects of work being done on our car which was carried out promptly and efficiently. A real pleasure to have this kind of service. A big thank-you to all
22 March 2025
Staff very helpful. The price's are high for repairs.
22 March 2025
Car repaired satisfactory
22 March 2025
Requested a response about possible replacement of front passenger side tyre.... No come back.
21 March 2025
Everything sorted helpfully
21 March 2025
Work completes. Great communication
20 March 2025
Top service ..
20 March 2025
Excellent
20 March 2025
Rose and the team were excellent as usual. Was kept updated of progress. Car was ready on time as agreed and freshly cleaned too
20 March 2025
Would definitely recommend
19 March 2025
Great team, always professional professional and helpful.
19 March 2025
Everything was fine
16 March 2025
No loan car availability for 6-8 weeks. This is disappointing, then on the day of repair the loan car was not put on charge so after waiting 8 weeks there still was not a car available. Service team where friendly and a tried to be helpful.
16 March 2025
See above - I have contacted the aftersale manager to discuss
16 March 2025
Work carried out in a timely manner and to a good standard.
16 March 2025
Straightforward, timely, no problems
16 March 2025
Staff good, but cost of work expensive
15 March 2025
They kept me informed about what they had to do at all stages and kept to the planned timeline
15 March 2025
Clear communication
14 March 2025
Everything explained
14 March 2025
It was for an MOT and it passed, routine really.
13 March 2025
Good interaction with the approachable and knowledgeable staff.
11 March 2025
The sales and service department are polite, courteous and friendly. Special mention for Rose. Her customer service is excellent.
10 March 2025
Would like to thank Tom for his efficient and 1st class service. Kept me informed every step of the way.
10 March 2025
Courteous and efficient staff
10 March 2025
Excellent service from the service team
10 March 2025
Fixed the issue with my car
09 March 2025
It was fine.
08 March 2025
Seamless and friendly service as always. It is a pleasure to attend the garage.
08 March 2025
Done what was required. The car wash at the end was not the best but appreciate this was complimentary
08 March 2025
Again excellent service !!
08 March 2025
As above. what about people who are concerned about scams? Someone is scammed every 3 seconds.
06 March 2025
Never have any issues
06 March 2025
service was 1st class, telephone staff polite & respectful.
06 March 2025
Car is working fine now.
06 March 2025
Only had a mot, had good, friendly service.
05 March 2025
Efficient and friendly staff
04 March 2025
They always go above and beyond. Staff are excellent warm welcoming and friendly.you really do feel looked after when visiting. Wouldn't take my car to anyone else.
04 March 2025
Garage staff v good
04 March 2025
Good timeing
03 March 2025
Mark and team always helpful ??
03 March 2025
Satisfied once I'd asked Farnborough branch to help in bringing my appointment forward.
02 March 2025
Your systems don't always update correctly giving different dates for services
01 March 2025
No one followed up with us, despite us saying we we liked the car and wanted to trade in our mini. Poor after service
01 March 2025
No complaints. Very pleasant. Very efficient.
01 March 2025
Service was excellent couldn't find a fault with it.
01 March 2025
Easy booking
27 February 2025
The staff listened fully to my problem. They communicate well between Mini Assist, the car rental company and the service team. I was kept fully up to date with how my car was doing in the workshop and when it was ready for collection.
26 February 2025
Servicing and advice was fine.
26 February 2025
Easy to make booking, work completed in time and my car was cleaned beautifully. I even received a video from the technician. Thank you
26 February 2025
I only gave it two stars due to Thomas on the service desk or else it would have been one star
25 February 2025
Always reliable, professional staff. Thank you very much :)
25 February 2025
All good. Car cleaned well.
24 February 2025
timely well informed good feedback
24 February 2025
Very happy. Even when there was a little issue it was resolved very quickly and professionally. Their customer care is second to none.
24 February 2025
Quick friendly service
23 February 2025
Very efficient
23 February 2025
Excellent .
22 February 2025
Service done on time, good workmanship
22 February 2025
Everything was satisfactory
22 February 2025
Because they are kind & professional
20 February 2025
The engineer came and spoke to me about what had been found. Nice to have contact with them direct.
18 February 2025
My profile was removed from the car, so I lost all my settings and it will take quite a while to get them all back. Nobody told me that this had happened.
18 February 2025
Extremely satisfied with service
17 February 2025
The car had been serviced but it's doubtful whether it has been cleaned and hoovered inside as I've always come to expect. It's not a massive thing but it's the finer details that make a difference.
17 February 2025
It worked. Although I couldn't book a 'waiting' appointment it was all done in less than two hours.
17 February 2025
Great service team BUT the free car wash was very disappointing, smears and watermarks all over my JCW hatch
17 February 2025
Waiting for a phone call to say that my light guards are in
14 February 2025
I was very satisfied with mini for all there kind service especially from Tom who dealt with me and my car he is such a lovely kind caring man and is always there to help me. And I would like to say a very big Thanku to the man who done my car too x
11 February 2025
Everything done as explained and even washed the car.
11 February 2025
Friendly and welcoming
11 February 2025
This was a safety recall and we were told urgent action was required yet despite it not being a problem of our making, no courtesy car was available and to get to your site is not straightforward so had to take time off work to deliver and collect.
10 February 2025
Always made welcome and good facilities
10 February 2025
Very professional
10 February 2025
Rose and Tom made the difference
10 February 2025
Efficient service and car returned within the time promised having had a free wash.
10 February 2025
Mini servicing costs are far too high now, people will consider alternative car manufacturers.
09 February 2025
They helped me promptly, replaced a light bulb, gave me a free safety check and car wash. Cost-£4.80!!
09 February 2025
I came in for a major service and Chris noticed one of my tyres was dangerous due to picking up a bulge and cut in the side wall. They managed to obtain and fit a new tyre within my appointment which saved a further trip back.
08 February 2025
As above.
08 February 2025
Staff were friendly Showroom was comfortable
08 February 2025
I popped in on the off chance to ask if anyone could help replace my blown headlight, and the team could not have done more to help. Very much appreciated Thank you
08 February 2025
Service was great . We were given a new petrol Cooper S Countryman as a loan car which was absolutely brilliant . Best car I've ever driven The ladies at reception of the service department were absolutely brilliant. Our car was even cleaned for us.
08 February 2025
Very pleasant and helpful salesman.
07 February 2025
They were supposed to clean my car inside and out but didn't
06 February 2025
Brought the car back for a recall computer upgrade. Completed in 6 hours, I was supplied with a same spec car. So no problem. Thank you.
06 February 2025
Had an issue with the agreed service charge being £150 more than quoted over the phone but the young lady I dealt with investigated the issue straight away and honoured the original price so was pleased with this outcome.
04 February 2025
I was kept up to date with information on the vehicles's health check and subsequent new battery fitting. The receptionist was friendly and lovely to deal with.
04 February 2025
The work that was promised was done and would have scored 10, but the problem is not resolved, and I have to book it back in again. It's made having a lovely new car a pain in the arse.
02 February 2025
Waited for car to be serviced pleasant waiting area and coffee and car ready promptly
01 February 2025
Staff very professional and friendly
01 February 2025
Very helpful, great communication and service
04 April 2025
Kept me updated at all times and answered any questions I had