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OUR CUSTOMER REVIEWS.
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
266 ratings and 227 comments received in the last 90 days.
25 October 2026
Very friendly, helpful and informative. No pressure.
21 October 2026
Thomas smith was fantastic from the 1st moment we walked in . The whole atmosphere was relaxed , happy , informative but not pushy . He helped my husband surprise me with personal plates . You could really tell Thomas loves his job.great experience
20 October 2026
It was quiet and calm, the person there that was helping with my order was super helpful and patient, he made ordering a car very easy and pleasant
18 October 2026
Thomas was so helpful and considering it was my first time buying myself a new car, he made everything seem so simple, I felt very looked after and that I could've asked anything and it wouldn't have been a problem or he would always know the answer!
15 October 2026
George was very friendly
10 October 2026
George Patrick was lovely
08 October 2026
Great communication and way of working, very smooth admin and engaging
08 October 2026
We were very happy with service we received at Norwich branch . Josh kept us informed throughout. Very friendly and knowledgeable.
04 October 2026
George Patrick was amazing, couldn't have asked for a better sales person. Very knowledgeable, friendly, patient, and completely went the extra mile. He made the whole experience great from start to finish. Couldn't recommend him more highly.
03 October 2026
George Patrick was very attentive, we both felt he was very professional and very informative, a credit to your company.
03 October 2026
George was extremely helpful and explained everything, couldn't of asked for better
03 October 2026
George Boulter has been helpful from start to finish. He explained everything that needed to be done not only to me but to my family who were with me.
02 October 2026
Excellent service from the moment that we walked into the showroom to when we left .
02 October 2026
Well explained and welcoming
01 October 2026
It was dealt with expertly, with the full knowledge of the product conducted in a professional and courteously manner. A credit to the dealership.
01 October 2026
George was likeable, friendly, polite and knowledgeable. Made the whole process very pleasant
30 September 2026
Good Service Sales person was attentive Process relatively painless
28 September 2026
George B gave all the info needed in clear & easy way to understand.
25 September 2026
Excellent commication on the phone and by email. The salesman, George Boulter, was very responsive. The single page of finance options was very clear
25 September 2026
Really happy with the service I received by my salesman Thomas Smith. He kept me updated about my car at every stage. Helped with the paperwork and what needed to be signed etc. Handover was made very special.
24 September 2026
George was incredibly helpful, talking me through the options available and answering all the questions I had. Having never bought a new car before, I wasn't sure what to expect but George made the whole process easy and straightforward.
23 September 2026
Complete satisfaction delivered on time great help from your salesman G Patrick brilliant man nothing a trouble for him thank you all.
22 September 2026
Very friendly team and knowledgeable, helpful sales person - George
18 September 2026
George Patrick provided us with outstanding service from start to finish when purchasing our Mini Acrman. He was knowledgeable and answered our questions clearly and with patience.
16 September 2026
I have been very impressed, Tom Smith has kept us informed all the way and provided excellent customer service
16 September 2026
The centre was well stocked with a variety of models. Our dealings were primarily with George Boulter from the start through to delivery. George had excellent knowledge of the model we were interested in and his communication throughout was excellent
26 August 2026
Our car buying journey from start to finish was amazing, lovely clean showroom, great choice of stock,
22 August 2026
Extremely pleasant and patient help and information. We asked a lot of questions, and George [PATRICK] explained very kindly to us two old tech dinosaurs. ????
21 August 2026
George Patrick was excellent and listened to our needs and made the whole process very easy.
18 August 2026
Ease of order
11 August 2026
Josh Walker was so helpful and explained all the options with no pressure
03 August 2026
The service from George was brilliant and made up for Mini Uk admin issues.
03 August 2026
The delivery of my car was very quick and George explained everything clearly .
01 August 2026
Excellent customer service from George Patrick was friendly and professional at all times, could not fault him. Sorted everything and super helpful
01 August 2026
The service from Josh and the team, I met, was excellent. Everyone was so pleasant, helpful and straightforward
31 July 2026
Great service and communication about the car. Really good handover
24 October 2026
Everything was good. The staff were friendly and the waiting area comfortable. They did forget something I asked them to check but I will pop back.
24 October 2026
Great service once again - thank you
24 October 2026
All was ok
22 October 2026
Polite and friendly. Kept up to date with progress
22 October 2026
Service mot fine , also advice by sales department,but booked a courtesy car wash which didn't happen and as we are on a hosepipe ban I was looking forward to a clean car. Also I gave my response to a person by phone on day of service
22 October 2026
I was kept informed how things were going
21 October 2026
Great
21 October 2026
All completely fine, done quickly, car was lovely and clean.
21 October 2026
I had booked a MOT via phone a month prior, but when i arrived it hadnt been booked. The lady got my car in for a MOT within the hour and it was completed ASAP
19 October 2026
Very good costumer service and liked the fact I got sent a video of the health check. Would have given 5 stars but the garage didn't let me know my MOT is actually due in 10 days now! Otherwise I would have booked it at the same time.
19 October 2026
Service side was good, carried out on time, dropping the car off and collecting it went well. An area to improve is when I telephoned to book the car in the Service Dept were busy and it took over three hours for someone to call me back!!
18 October 2026
Prompt service and very kind staff team
18 October 2026
Efficient and great communication
18 October 2026
Unacceptable delay before I was attended to. Card reader was out of service and I was told I would have to go to BMW if I wanted that type of transaction. Car was not washed as I was informed. service history was not updated.
18 October 2026
Efficient as usual
17 October 2026
Great service, timely friendly and professional
17 October 2026
Overall, the service was great. The time it took was a little longer than I expected and I have yet to sort out my emac service plan.
15 October 2026
Excellent service
15 October 2026
Problem feee visit.
15 October 2026
Excellent service, authorisation for warranty work took longer than I expected but had a positive outcome so I'm happy
15 October 2026
Excellent service provided Staff friendly and approachable as always Many thanks to Tom Baxter never too busy to give good sound advice
14 October 2026
Great customer service
14 October 2026
Thorough, reliable and informative.
13 October 2026
Quick and simple
13 October 2026
My car hand-back told me almost nothing - two tyres slightly cracked. Nothing about any other service information what so ever. I'm the kind of lady who likes to know what happened at my service not just off you go
13 October 2026
Quick and easy
12 October 2026
No greetings from staff. No eye contact. No offer of beverages. No updades on progress unless requested by customer despite the fact numerous customers are nearby.
11 October 2026
Service and MOT were completed quickly and my car was cleaned well. Georgia was lovely to interact with.
10 October 2026
Friendly and helpful staff who provided great service
10 October 2026
From my initial call to book my car in for a service and MOT until the young lady called to say the car was ready the service was outstanding.
09 October 2026
Everything was completed quickly and I didn't have to wait too long.
09 October 2026
Usual excellent service provided
09 October 2026
Welcoming and helpful staff. Quick turnaround of service Nice space to wait
09 October 2026
Always a good experience.
08 October 2026
Very satisfied
08 October 2026
They did as I expected.
08 October 2026
Was given a prompt date to bring my car in for a mot, car taken in next day and work completed all satisfactory.
08 October 2026
I was pleased and grateful how the service team kept me up to date with how the work was going. It came back to me very clean. I had to ask if someone could pick up my car and bring it back to me and that had been arranged by a very nice team member.
08 October 2026
Very helpful.
04 October 2026
Good service and good communication and nice clean car returned.
04 October 2026
Very good service
01 October 2026
Easy to phone, get quote and book in for work required
01 October 2026
Everything was fine. I waited while my car was serviced so needed to do some work. WiFi connection was awful.
01 October 2026
Always polite and respectful good service. Many thanks ??
01 October 2026
Very pleased with the work and very good communication.
30 September 2026
I'm very confused with my service plan as it makes no sense to me and I felt a slight lack of understanding of how I felt.
30 September 2026
First class service
30 September 2026
Excellent service, from booking the appointment to everybody in the showroom on the day. The guy explained the curtesy car well and the receptionist was lovely.
30 September 2026
Work carried out quickly and without fuss
29 September 2026
I had two minor faults after three hours only one fault rectified, the other parts ordered. Ironically I had attended the dealership three days prior, had a technician had a quick look as I requested. Parts could have been ordered both jobs done.
29 September 2026
Everything was great, thank you.
29 September 2026
Let us book our car in at short notice.
29 September 2026
Need tobpay the core spring by myself. Sale said that the warranty is include all the mechanic parts. He didn't said that my car is over 8 years cannot accept. It is main dealer warranty. I just buy the car four months ago.
28 September 2026
Terrible service from the first visit!
28 September 2026
Great service throughout my car recall experience. Easy to book in, return my car, have a courtesy car and collect my car the next day. Excellent service from Georgina including how to operate an electric car.
28 September 2026
Initial indication at time of booking that appointment would last 1hr 30 minutes. On arrvaI was told it would take between 2 and 2hours 30 minutes too late to change arrangements which I had made. It actually took the full 2hr 30 min
28 September 2026
Excellent friendly service all the from booking to return of the car
27 September 2026
Good service by all concerned
27 September 2026
Always great
26 September 2026
Lovely service
26 September 2026
Just good service all around did while we waited.
26 September 2026
Very friendly
25 September 2026
Very efficient , kept updated throughout the time my car was in. Communication was great
25 September 2026
Very good and effective service from Georgina Miller. But disappointed that it is taking too long to reimburse the cost of the Mini Connect thst is part of the conditions of purchase. This was agreed by Chris Poledino on the 15 September.
24 September 2026
Poor communication between staff
24 September 2026
All very efficient and friendly.
23 September 2026
Everyone was so helpful and friendly. Loved the free coffee, the free repair, the car I used for the day was brilliant, and a free car clean. I am in the middle of looking for work. And was so appreciative to be spoilt for a day. I really needed it
22 September 2026
EXCELLENT SERVICE
22 September 2026
Faultless service
22 September 2026
All rather difficult to organise when you live a way from the mini garage
21 September 2026
Helpful and good info
21 September 2026
I was satisfied with the MOT however, despite informing the Centre when I was asked when I dropped the car off that I needed it back by 3pm when I returned at that time i was informed that it wasnt ready and had to wait for an hour.
21 September 2026
Was all as expected
20 September 2026
Staff were friendly and efficient
20 September 2026
Very good booking process, totally online. Also repair perfectly executed. Problem is 1) difficult communication with rare updates and all based on telephone calls I can't pick up while working 2) no courtesy car offered for the whole 11 days.
20 September 2026
Excellent communication throughout- costs as expected and staff polite and informed.
20 September 2026
Work completed professionally and quickly, with value for money
19 September 2026
Easy to book and good communication
19 September 2026
Efficient friendly service, always willing to help and advise
18 September 2026
Speedy service
18 September 2026
Courteous & informative customer relations.
17 September 2026
The service was paid by emac cover, but staffs always not aware and asked for payment.
17 September 2026
Service was booked quickly and efficiently
16 September 2026
Because I've had good service every time I've been the only problem is prices are so high
16 September 2026
Not totally happy, I-feel that I was charged too much. But hopefully I got a good job done
16 September 2026
Mini norwich always look after me very well
16 September 2026
The staff were very helpful
15 September 2026
Nearly perfect except for me waiting an extra half hour for it to be completed. Other than that, all good.
15 September 2026
Very welcomed very polite
15 September 2026
Good staff, always friendly and knowledgeable
15 September 2026
Nothing was to much trouble, very satisfied with everything
13 September 2026
Georgina was fantastic as always and very personable. Kyle made a good coffee
13 September 2026
Everything went as expected
12 September 2026
Excellent service as usual
12 September 2026
Seats in wrong position At least attempt to put them back in correct positions
12 September 2026
Friendly staff and quick service
12 September 2026
The service experience met all expectations
10 September 2026
Everything was politely and efficiently dealt with, including necessary repair. No fuss.
09 September 2026
Easy booking for service. Use of video clip to show health check on vehicle. Clear guidance for my options without hard sell. Service completed within suggested timeframe and vehicle washed and vacuumed.
09 September 2026
Very friendly staff who are willing to explain the results of the services completed.
09 September 2026
Georgie on the Service desk was friendly and helpful in keeping us updated. The technician completed a vehicle health check and sent a video which showed a tyre that was faulty. This was replaced at a cost that was very competitive.
08 September 2026
Kept me informed and front of house staff were very helpful
08 September 2026
Great service
08 September 2026
No valeting as promised. No paperwork to prove that the service had been done- only given paperwork for MOT. Had to ring when got home to confirm that service had been done.
08 September 2026
Very good service
08 September 2026
Customer focussed and professional
08 September 2026
Generally pleased. 4 stars as I had asked for the complimentary car clean, I was told on the phone that this had been done but when I collected my car it had not been cleaned. Informed service receptionist who apologised. Valet had stated it was done
07 September 2026
.
04 September 2026
Poor and abrupt advisor who dealt with me. Light fault on leaving post work
04 September 2026
Ok, the stars aren't working. Im trying to press 4 stars. At the time I was very satisfied with the experience but the following day I noticed some damage to my bonnet. It's too late to question it and I'm not sure when it happened.
03 September 2026
When I check my Mini in at BMW, I saw Tom (who was standing outside) and offered me to go over to mini. When we saw him at Mini he offered me a hire car to use whilst my car was having the MOT. Tom is so friendly and always offers exceptional service
03 September 2026
very pleased with all aspects
02 September 2026
Good customer service
01 September 2026
Experience was ok
31 August 2026
Always great service
31 August 2026
Friendly stagf
31 August 2026
Our Mini was fully checked and passed on everything- A replacement part was ordered and fitted for a separate issue and we were kept fully informed on progress and are very happy with repair. Great service.
31 August 2026
Straightforward booking process Courteous professional staff
31 August 2026
Thomas gives me invaluable, honest and personalised advice that I can not get elsewhere
31 August 2026
No problems encountered
30 August 2026
Usually the service is brilliant but I booked a car for the day and it wasn't explained that there would be a charge, the implication was that it was a courtesy car. Then I was asked if I'd like the car washed and I said yes but it wasn't washed.
30 August 2026
All very smooth and professiknal
30 August 2026
The new dash cam fitted was found to be faulty and required to be replaced. The replacement is satisfactory. Georgina Miller did a fantastic job reassuring us and promising to resolve any future problems should they occur.
28 August 2026
Always professional friendly and knowledgeable.
27 August 2026
easy efficient excellent
27 August 2026
Staff efficient and friendly
27 August 2026
We always receive good service. Everyone is always very helpful & polite.
27 August 2026
Friendly, knowledgeable
26 August 2026
Very slick and efficient
26 August 2026
Professional and prompt service
26 August 2026
Always excellent courteous service delivered quickly
26 August 2026
Salisfied that car passed its MOT but engine management light still an intermittent problem
26 August 2026
Because it came out with more problems that it went in with!
26 August 2026
Excellent friendly service from the staff, kept me informed.
24 August 2026
Customer service polite and courteous
24 August 2026
Great service, helpful communication.
24 August 2026
Everything handled efficiently.
23 August 2026
Very helpful and friendly service
23 August 2026
Service carried out promptly and appreciated the great wash and valet
23 August 2026
Josh was great and bend over backwards helpful
22 August 2026
From the moment the car was booked in to collection was easy, professional and just plain nice.
22 August 2026
Efficient service
21 August 2026
Customer Service very slick. Georgina particularly helful Good waiting area, work station & Coffee
20 August 2026
Matt from the Parts team is extremely helpful and customer focused
20 August 2026
George (Patrick) - was absolutely brilliant at handover, and could not have been more helpful.
19 August 2026
A very welcoming, articulate and knowledgeable young lady made our experience very comfortable, which I think goes a long way to aid customer satisfaction
19 August 2026
I had been let down by another garage and the advice & help I received from service team was excellent. Especially helpful - Georgina on service reception, ?Mike from parts and one of the mechanics came out to speak with me. Friendly & professional.
18 August 2026
From the initial reminder via email that a Service & MOT were due to completion, I found the customer service to be excellent
18 August 2026
Very efficient service staff very polite
17 August 2026
Great service as usual
17 August 2026
Very good as always
17 August 2026
Work completed in a timely manner
16 August 2026
Perfect
16 August 2026
Easy check in. Work completed on time.
16 August 2026
Major service done and MOT done within 2 hours and car placed at the front of the building ready to go.
16 August 2026
Professional and prompt service
16 August 2026
Excellent service all round, and the car was ready sooner than I expected.
16 August 2026
Firstly no one offered me a drink. After 90 minutes I checked on the progress of my cars MOT as was booked for a sit and wait to be told the system had gone down. I could not be told how much longer I would have to wait so had to leave. No MOT.
16 August 2026
Good service
16 August 2026
There was confusion between Bedford and Norwich over the mot and service due. Also I asked for my mini to be valeted, this was not done
16 August 2026
The service advisor was very friendly and efficiently helpful.
13 August 2026
All excellent.
12 August 2026
From booking to the service was easy and very happy.
12 August 2026
First time with Group 1 Norwich. Booked a waiting appointment for a routine service - car was taken promptly For a service and returned promptly. Unusually there was no attempt To upsell anything - made a nice change.
11 August 2026
Helpful staff. Job completed in the time scale quoted
11 August 2026
Disappointing booking in experience on phone and in the service centre. Lack of knowledge about cost/what was needed. Didn't keep us up to date on progress. It was running late but we had to ask etc
11 August 2026
Very professional personal helpful service
11 August 2026
I had to change app't time due to unforseen circumstances, that was accommodated without fuss by Norwich Mini, and the work was still carried-out the same day.
11 August 2026
Friendly efficient and good MOT price
11 August 2026
they said they are gonna give me a complimentary hoover inside the car and a bit of a clean outside... they didn't! don't offer and promise if you intend not to fulfill it. integrity goes a long way. apart from that, car service is ok though.
11 August 2026
Easy booking online. Friendly and attentive lady at handover and collection. Quickly sorted out a service plan to save on future visits.
11 August 2026
Your staff are friendly you can sit and relax have a free drink while waiting
11 August 2026
Friendly and knowledgeable customer service
10 August 2026
I booked my car in for diagnostic tests as my car battery kept running flat. I was told nothing was wrong with my battery but it was because I was only driving short journeys?My car is now at a local garage trying to sort and find the problem
08 August 2026
Good experience. Found the team very helpful and supportive
07 August 2026
Quick , efficient, professional
07 August 2026
MOT was efficient and done quickly
04 August 2026
Excellent service
04 August 2026
No complaints!
03 August 2026
Excellant Service as usual
03 August 2026
Quick and thorough service with a car while mine was being looked at.
03 August 2026
Excellent service, excellent customer service staff, very happy with the whole experience. Staff were friendly, efficient and knowledgable. Great facilities whilst we waited.
02 August 2026
Good service
02 August 2026
Always a friendly efficient book in at the service desk.
02 August 2026
I was asked a time i would like tge car back. It was done before the time and the cost was as stated
02 August 2026
All booked jobs completed and kept well informed
02 August 2026
My 'waiting' appointment which I was told would be around 90 minutes ended up taking nearly 3 hours. My car had a complimentary clean which was great, but I did explain that time was of the essence, and to omit this if it would add too much time
01 August 2026
All done swiftly with no drama. Staff friendly and efficient
01 August 2026
All very efficient and collected X-ray agead of time
31 July 2026
I have been a customer for many years having bought 13 minis. On this visit I was booked in for a month for a service. It wasn't completed as a part was not in stock. A part expected to be replaced during a service? I wait a call back to complete.
FIND Group 1 Auto Norwich.
Address
- Forest Way, Dereham Road, Costessey, Norwich, NR5 0JH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01603 944863
Norwich as well as surrounding areas including Lowestoft, Great Yarmouth, Thetford and Dereham
Address
- Forest Way, Dereham Road, Costessey, Norwich, NR5 0JH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01603 944863
Norwich as well as surrounding areas including Lowestoft, Great Yarmouth, Thetford and Dereham
25 October 2026
The whole process from the first phone call to the handover was seamless. Sales person George made everything as easy as possible. No hard sell but very helpful and informative all the way through the process.