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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
263 ratings and 190 comments received in the last 90 days.
29 October 2025
Loved my last mini and loved this one more. Great dealership and 2nd time.used to get a new car.
21 October 2025
Very happy and satisfied
20 October 2025
See above
15 October 2025
George Boulter was the most helpful sales guy I have ever met. He went above and beyond to accommodate my requirements and the handover date.
15 October 2025
Lily was attentive informative and helpful from start to finish
12 October 2025
Over all a good service
09 October 2025
Great service given by George Patrick . I really appreciated the detailed run through at handover and George happily answered all my questions.
08 October 2025
See above.
04 October 2025
The team worked hard to deliver our requests, went above and beyond. We had been to several showrooms over the course of a few days, and once again Mini was the best. On collection of our vehicle, Thomas took time on the handover, excellent service!
03 October 2025
Thomas was very helpful explaining everything about the process and kept me updated
03 October 2025
Tom Smith went over and beyond to make sure I felt comfortable with my purchase
01 October 2025
I also received additional help transferring my child's car seats into my new MINI. This was completely unexpected and a deeply appreciated gesture.
01 October 2025
Tom Smith was always available to answer queries and spot on with his advice and guidance
27 September 2025
Thomas Smith at Mini Norwich was superb. Really friendly and helpful, but not pushy either. Struck just the right balance. Thank you Thomas ??
22 September 2025
The sales rep, George Patrick, was quite excellent. To be honest, he was the reason we bought the car.
21 September 2025
Norwich mini centre - great customer service.
18 September 2025
10. Excellent the sales area was very professional but also with a relaxed type atmosphere.
18 September 2025
Good communication
17 September 2025
Sales executive 1st class Very disappointed by trade in offer - easily beaten through sale through Carwow
10 September 2025
We were updated on the progress of my purchase and my new car was prepped and ready for collection on the date agreed.
03 September 2025
Tom Smith was my contact at mini, such a lovely & friendly guy. Very helpful in answering my questions, taking time to guide me through the whole process, a gold star to him ??
23 August 2025
All made so easy
20 August 2025
Made everything easy from purchase to handover
20 August 2025
Everybody was very helpful my wife and I are so pleased
17 August 2025
Tom Smith looked after me every step of the way
12 August 2025
First class service.
12 August 2025
George Boulter Very helpfull
12 August 2025
Informative from the start, exploring my needs / budget. Speedy delivery, informative handover.
31 October 2025
I was told my repair would take approximately 2 hours and I would be able to wait. I explained that we were going on holiday the next day and I had to collect my grandson from school that afternoon. I was assured that I would get a call but i didn't
30 October 2025
Car ready on time, very helpful staff
30 October 2025
Good
27 October 2025
Whist l had the complimentary vehicle cleaned the front foot well were vacuumed as stated but why wouldn't you vacuum the whole car? It looks awful half a job
27 October 2025
I was very satisfied with my service experience. Especially with the staff being so helpful.
27 October 2025
You always s know you get the highest quality service
26 October 2025
All good thank you
25 October 2025
Friendly reception and relaxed environment waiting for work to be completed!
25 October 2025
Easy to book , friendly efficient staff, car ready on time
25 October 2025
Very good
25 October 2025
Fast service and very polite staff.
25 October 2025
Friendly helpful staff. They could not do more to make you feel at home.
24 October 2025
Sorted all the issues with my car quickly and professionally.
21 October 2025
Completed by expected time.
21 October 2025
Very professional.
21 October 2025
I thought the check in kiosk at reception was really good, and I used it. Although it gave me an option to get a valuation whilst my mini was in being serviced and that hasn't happened. I also thought it would get a full valet but inside wasn't done.
21 October 2025
I had understood that a valet service meant inside as well as outside the car, but it didn't happen. Also there was a scuff mark on all the wheels after Servicing
21 October 2025
Kept informed
21 October 2025
Great service
20 October 2025
Brilliant perfect thanks
20 October 2025
Had to go back to have a clean and hoover as they forgot
20 October 2025
Nothing more to say
19 October 2025
Was really easy and they have a waiting area so that you can get some work done.
18 October 2025
You over charge people, and this is extremely unfair, especially given the cost of living these days.
16 October 2025
All explained work done in good time
16 October 2025
You used to pick up my car for its service so I didn't have to wait. Chairs rather uncomfortable for a long wait
15 October 2025
Everything was explained regarding the service and we had no issues.
15 October 2025
Good service
15 October 2025
No fuss and quick service time
14 October 2025
As ever, excellent service in every respect
13 October 2025
Always very helpful and accommodating.
13 October 2025
Lovely people and service. Paris was excellent.
12 October 2025
Sorted concerns and completed my service quickly.
11 October 2025
Very efficient and quick service
11 October 2025
They told me I had 3 illegal tyres and 1 with another issue. When I took it to the tyre service, there was only 1 illegal tyre but the other 3 would need changing soon.
10 October 2025
Excellent
09 October 2025
Again, very efficient and organised
09 October 2025
Really good customer experience and also good competitive price for the service which was surprising being a mail dealer!
08 October 2025
Fantastic service and aftercare
07 October 2025
5 stars
07 October 2025
As above.
07 October 2025
Paris was helpful and efficient and the experience was good
04 October 2025
No service, just MOT.
04 October 2025
Everything clearly explained
04 October 2025
Tom gave great service, explaining what work they would carry out and kept me informed with the progress of the vehicle.
04 October 2025
Couldn't fault the service at all
04 October 2025
Amazing! Even show me a video of servicing my car
04 October 2025
Really good, problem was identified and fixed straight away with no issues. All done within 2 hours. I also had a health check emailed over to me straight away too
03 October 2025
Again all good.
02 October 2025
I was able to finish everything as planned.
02 October 2025
I received vg service
01 October 2025
Friendly and helpful service. Work completed while I waited, access to WiFi and space for me to work while I waited for the work on my car to be completed.
01 October 2025
Very satisfied everything was completed in a professional manner
01 October 2025
Kept informed of progress
30 September 2025
Excellent service! The staff was incredibly friendly, polite, and helpful, keeping me fully informed throughout the entire process.
30 September 2025
They kept me up to date
30 September 2025
Car fixed within time of booking
29 September 2025
Mini service dept. at Norwich are one of the best
29 September 2025
Excellent and prompt service. 10 out of 10 for Paris whom I dealt with she was a credit to your company. Very pleased overall.
29 September 2025
Fantastic service
28 September 2025
Straight forward and easy
28 September 2025
I was very happy with the whole experience from booking to collecting my car afterwards.
27 September 2025
I was told about the need to replace the bonnet strut by phone so action could be taken before I returned to the garage.
27 September 2025
Service carried out on time, staff helpful and friendly
27 September 2025
Tom Chandler, Service Manager always goes the extra mile to look after customers and has excellent customer service skills.
24 September 2025
We were very satisfied with Group 1 Norwich. However, Mini Financial services let us down which was disappointing but George Patrick at Group 1 did his best to rectify the situation as quickly as possible and gave us a free gift by way of an apology
23 September 2025
Good service.
23 September 2025
Because I'm very satisfied with the service I experienced
23 September 2025
Good customers service, friendly staff
21 September 2025
I was kept informed and Paris went out of her way to continually contact the car dealership I bought my car from when they were not being cooperative
21 September 2025
very easy
21 September 2025
Done everything required in a professional manner
20 September 2025
Efficient customer service and good communication.
20 September 2025
Stress free, within price given and in all ways efficient.
20 September 2025
Everything I requested had been done and I had a much cleaner car! Thank you
20 September 2025
A pleasurable experience, especially nice as its our first Mini.
20 September 2025
Looked after and kept informed
18 September 2025
As above
17 September 2025
Completely satisfied with service all round
17 September 2025
Polite staff
17 September 2025
They serviced my car while i waited and was welcomed and looked after by servce staff very well .
16 September 2025
As above
16 September 2025
As above and the Staff..... Answered any questions fully and clearly.
16 September 2025
It was so easy. Courtesy car was ready and waiting , staff amazing.
16 September 2025
The staff members I dealt with made sure the service was finished in good time for my wife the take a relative to a hospital appointment
16 September 2025
See above
16 September 2025
All went very smoothly and although the service was a "Major" it was completed in very good time.
16 September 2025
Pushy salesman
16 September 2025
Work completed to satisfaction
16 September 2025
The staff were very helpful
16 September 2025
Very smooth and efficient service.
16 September 2025
No bill at the end as paid for by mobility. Excellent!
14 September 2025
Professional team at Mini Norwich.
13 September 2025
Everybody I spoke to was very courteous to me.
12 September 2025
Good service
11 September 2025
They did exactly what they said they would do.
10 September 2025
Highly efficient service end-to-end from scheduling to completion and vehicle collection.
09 September 2025
Paris & Thomas were excellent
09 September 2025
Everything went to plan and Tom ensured that I was kept up to date and aware of the schedule. Tom was very helpful as it seems are all of your staff.
09 September 2025
From arrival with my Mini for an MOT to leaving and collecting my Mini from right outside the door the service was great.
09 September 2025
Very professional and great communication. Speedy and excellent work carried out
08 September 2025
Other than being cold while I waited, I was impressed
08 September 2025
Very satisfied
08 September 2025
Excellent service.
07 September 2025
They were friendly, efficient and professional. Tom went over and beyond to arrange a last minute request on our part was carried out.
06 September 2025
Expensive for some items
06 September 2025
The team at Norwich couldn't do enough for me. Took time to explain the service and made sure I was happy with everything that needed to be done. Friendly and extremely professional.
04 September 2025
Everything carried out. Not 5 stars as I keep getting the reminder to get recall checked which I brought it in for
03 September 2025
Very efficient
03 September 2025
The tech team managed to upload the latest GPS maps to our mini.
03 September 2025
The scheduled work/test was completed quickly and relevant vehicle information was accurate and helpful.
02 September 2025
Great service every time I've dealt with the dealership.
01 September 2025
Everything was done to a good standard and in a timely manner.
01 September 2025
Goodservice
31 August 2025
Excellent communication and organisation - Thank you.
31 August 2025
Very polite and helpful staff.
30 August 2025
I said yes to the car wash service offered with the MOT, however this was not done
27 August 2025
Knowledgeable
27 August 2025
Waited for the work to be done, all completed on time, car washed, and handed back in the time window quoted. Comfortable waiting area, staff encountered very polite and efficient
27 August 2025
From the phone call, to in person, they were as attentive and looking to sort my problems out as quickly and as efficiently as possible. Both Thomas and Paris were amazingly helpful in sorting everything out
27 August 2025
It was very personal service and I felt very well looked after by Josh Walker.
27 August 2025
Tom went that extra mile I felt
27 August 2025
Excellent service
26 August 2025
No problems to report
25 August 2025
Professional, courteous and any questions answered.
25 August 2025
As above. We can't fault the service we get. Thank you!
25 August 2025
Good job delivered on time.
24 August 2025
Gave me all the information needed to make a decision on my mini
24 August 2025
Polite, friendly and efficient service. Helpful and called when car ready fur collection. Video sent showing details of vehicle file any future work that needs doing.
23 August 2025
As explained above
23 August 2025
The receptionist(Paris) was very helpful and polite and made the visit very pleasent. The car was cleaned which was appreciated.
23 August 2025
.
22 August 2025
Helpful & efficient
22 August 2025
Very efficient and kept me up to date with the progress of my car all day
21 August 2025
Friendly. Easy to book. Very satisfied
21 August 2025
As above. I was told I could spread my payment over 6-9 months, yet when I came to collect keys I was told it could be over 3 months only; which has created financial stress. I attended your branch due to bumper payment.
20 August 2025
Again excellent service, kept up to date.
20 August 2025
My car was dealt with promptly. I was treated to a polite and friendly service and the facilities at the dealership were fine
20 August 2025
A couple issues with the car had been noted. I was advised of the waiting time necessary for completion of the work provided there were no further issues.
19 August 2025
I was misled by a discussion regarding courtesy cars when booking, the costs provided at booking appeared less expensive than I was told immediately beforehand, but in the end I didn't need it and the overall service on the day was excellent.
19 August 2025
As question 1
18 August 2025
Very efficient. I was booked in to wait for a service & MOT at Norwich BMW. This was completed within 2 hours! The car was also washed & cleaned. Comfortable waiting area with free drinks & wifi
18 August 2025
Very good service with all pricing explained
18 August 2025
Failed to diagnose what is wrong with my car. Did not attempt to find out. Suggested extremely expensive work without knowing whether it was neccessary nor whether it would fix the problem.
18 August 2025
The young girl (really sorry I have forgotten her name) on the service desk was very helpful and nothing was too much trouble for her. She was very pleasant.
17 August 2025
The car was ready and washed in the time scale advised by Thomas who also kept me informed of progress.
16 August 2025
The staff at Mini Norwich are always very helpful.
16 August 2025
Service received was acceptable.
16 August 2025
The team are really attentive and helpful
15 August 2025
Excellent support from staff
15 August 2025
Service team were very welcoming and explained all what was included in the pricing. Also very efficient with contacting myself when the car was ready to collect.
13 August 2025
Excellent service from the point of booking in through drop off and pick up, very professional and great staff
12 August 2025
Service completed on time and car returned washed and ready to go.
12 August 2025
Efficient friendly service.
12 August 2025
Friendly professional staff
11 August 2025
Video on my car was really helpful. I stayed at the dealership whilst waiting for my vehicle. I was amazed how quickly they team managed to do the work
11 August 2025
Fantastic service very helpful
10 August 2025
Professional
10 August 2025
Thomas got off to a difficult start as he had to take over a service job order without background information. On arrival at the service desk he had further investigated and gave assurance that the work required would be done. It was done as expected
09 August 2025
Had slight mishap of a part not being replaced into correct position and 1 bit of plastic left behind, but excellent communication and missing part was delivered to my house the next day by a staff member .couldn't recommend enough
08 August 2025
Very helpful
FIND Group 1 Norwich
Address
- Forest Way, Dereham Road, Costessey, Norwich, NR5 0JH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01603 944863
Address
- Forest Way, Dereham Road, Costessey, Norwich, NR5 0JH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 16:00
- Sun:CLOSED
Phone
- 01603 944863
30 October 2025
Super service, very friendly and efficient!