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SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
216 ratings and 146 comments received in the last 90 days.
07 March 2025
It was very easy to put together the mini I wanted and even after sales I was told if I had any questions to call and my questions would be answered
04 March 2025
George Patrick was so lovely to deal with. If Carlsberg sold cars, George would be one of their sales team. He is that good.
04 March 2025
Tom Smith had patience and understood my needs. He explained everything very clearly and assured me in that I could ask questions without feeling a nuisance
01 March 2025
Your staff couldn't have been more helpful
24 February 2025
George Boulter managed the whole process very well ; model availability , contract offers , handover and continued after-sale support
04 February 2025
Great communication from the beginning
02 February 2025
We was greeted by the manager, who Introduced us to George Boulter who amazed us from start to finish, We received excellent customer service,
31 January 2025
George was very thorough with settings and gave a great presentation of how the car worked.
30 January 2025
Turned up without appointment and was given all necessary information and contact details. Found the staff friendly and knowledgeable
30 January 2025
Good service, polite staff, Quick & informative. Efficient & made buying the car a happy experience
28 January 2025
Everything was explained on handover of car.
23 January 2025
Treated so well and Lily was amazing making the whole experience enjoyable and stress free
13 January 2025
Thomas was excellent & the whole sales experience wonderful ! He was always willing to go the extra mile ! The one thing that Mini Management could have done better was to offer the choice of number plates, which had always been offered before
03 January 2025
Reception staff poor. Not passing on messages. more interested with their phones than greeting customers. Visibly unhappy when disturbed and asked to find sales staff
03 January 2025
Lily made herself avaiable and made sure that we had all the Options that we were asking for on the New Car.
02 January 2025
Felt fully supported and everything was explained George B was very helpful and welcomed me into the mini family lovely
02 January 2025
Tom and George were very reassured
30 December 2024
Very well looked after again
29 December 2024
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20 March 2025
Top service ..
19 March 2025
Great team, always professional professional and helpful.
19 March 2025
Everything was fine
16 March 2025
Staff good, but cost of work expensive
16 March 2025
No loan car availability for 6-8 weeks. This is disappointing, then on the day of repair the loan car was not put on charge so after waiting 8 weeks there still was not a car available. Service team where friendly and a tried to be helpful.
16 March 2025
Work carried out in a timely manner and to a good standard.
16 March 2025
See above - I have contacted the aftersale manager to discuss
16 March 2025
Straightforward, timely, no problems
15 March 2025
Clear communication
15 March 2025
They kept me informed about what they had to do at all stages and kept to the planned timeline
14 March 2025
Everything explained
14 March 2025
It was for an MOT and it passed, routine really.
13 March 2025
Good interaction with the approachable and knowledgeable staff.
11 March 2025
The sales and service department are polite, courteous and friendly. Special mention for Rose. Her customer service is excellent.
10 March 2025
Courteous and efficient staff
10 March 2025
Fixed the issue with my car
10 March 2025
Would like to thank Tom for his efficient and 1st class service. Kept me informed every step of the way.
10 March 2025
Excellent service from the service team
09 March 2025
It was fine.
08 March 2025
Again excellent service !!
08 March 2025
As above. what about people who are concerned about scams? Someone is scammed every 3 seconds.
08 March 2025
Seamless and friendly service as always. It is a pleasure to attend the garage.
08 March 2025
Done what was required. The car wash at the end was not the best but appreciate this was complimentary
06 March 2025
Car is working fine now.
06 March 2025
service was 1st class, telephone staff polite & respectful.
06 March 2025
Never have any issues
06 March 2025
Only had a mot, had good, friendly service.
05 March 2025
Efficient and friendly staff
04 March 2025
Good timeing
04 March 2025
Garage staff v good
04 March 2025
They always go above and beyond. Staff are excellent warm welcoming and friendly.you really do feel looked after when visiting. Wouldn't take my car to anyone else.
03 March 2025
Satisfied once I'd asked Farnborough branch to help in bringing my appointment forward.
03 March 2025
Mark and team always helpful ??
02 March 2025
Your systems don't always update correctly giving different dates for services
01 March 2025
Service was excellent couldn't find a fault with it.
01 March 2025
No complaints. Very pleasant. Very efficient.
01 March 2025
No one followed up with us, despite us saying we we liked the car and wanted to trade in our mini. Poor after service
01 March 2025
Easy booking
27 February 2025
The staff listened fully to my problem. They communicate well between Mini Assist, the car rental company and the service team. I was kept fully up to date with how my car was doing in the workshop and when it was ready for collection.
26 February 2025
Servicing and advice was fine.
26 February 2025
Easy to make booking, work completed in time and my car was cleaned beautifully. I even received a video from the technician. Thank you
26 February 2025
I only gave it two stars due to Thomas on the service desk or else it would have been one star
25 February 2025
Always reliable, professional staff. Thank you very much :)
25 February 2025
All good. Car cleaned well.
24 February 2025
timely well informed good feedback
24 February 2025
Very happy. Even when there was a little issue it was resolved very quickly and professionally. Their customer care is second to none.
24 February 2025
Quick friendly service
23 February 2025
Very efficient
23 February 2025
Excellent .
22 February 2025
Service done on time, good workmanship
22 February 2025
Everything was satisfactory
22 February 2025
Because they are kind & professional
20 February 2025
The engineer came and spoke to me about what had been found. Nice to have contact with them direct.
18 February 2025
My profile was removed from the car, so I lost all my settings and it will take quite a while to get them all back. Nobody told me that this had happened.
18 February 2025
Extremely satisfied with service
17 February 2025
The car had been serviced but it's doubtful whether it has been cleaned and hoovered inside as I've always come to expect. It's not a massive thing but it's the finer details that make a difference.
17 February 2025
It worked. Although I couldn't book a 'waiting' appointment it was all done in less than two hours.
17 February 2025
Great service team BUT the free car wash was very disappointing, smears and watermarks all over my JCW hatch
17 February 2025
Waiting for a phone call to say that my light guards are in
14 February 2025
I was very satisfied with mini for all there kind service especially from Tom who dealt with me and my car he is such a lovely kind caring man and is always there to help me. And I would like to say a very big Thanku to the man who done my car too x
11 February 2025
Everything done as explained and even washed the car.
11 February 2025
Friendly and welcoming
11 February 2025
This was a safety recall and we were told urgent action was required yet despite it not being a problem of our making, no courtesy car was available and to get to your site is not straightforward so had to take time off work to deliver and collect.
10 February 2025
Always made welcome and good facilities
10 February 2025
Very professional
10 February 2025
Rose and Tom made the difference
10 February 2025
Efficient service and car returned within the time promised having had a free wash.
10 February 2025
Mini servicing costs are far too high now, people will consider alternative car manufacturers.
09 February 2025
They helped me promptly, replaced a light bulb, gave me a free safety check and car wash. Cost-£4.80!!
09 February 2025
I came in for a major service and Chris noticed one of my tyres was dangerous due to picking up a bulge and cut in the side wall. They managed to obtain and fit a new tyre within my appointment which saved a further trip back.
08 February 2025
As above.
08 February 2025
Staff were friendly Showroom was comfortable
08 February 2025
I popped in on the off chance to ask if anyone could help replace my blown headlight, and the team could not have done more to help. Very much appreciated Thank you
08 February 2025
Service was great . We were given a new petrol Cooper S Countryman as a loan car which was absolutely brilliant . Best car I've ever driven The ladies at reception of the service department were absolutely brilliant. Our car was even cleaned for us.
08 February 2025
Very pleasant and helpful salesman.
07 February 2025
They were supposed to clean my car inside and out but didn't
06 February 2025
Brought the car back for a recall computer upgrade. Completed in 6 hours, I was supplied with a same spec car. So no problem. Thank you.
06 February 2025
Had an issue with the agreed service charge being £150 more than quoted over the phone but the young lady I dealt with investigated the issue straight away and honoured the original price so was pleased with this outcome.
04 February 2025
I was kept up to date with information on the vehicles's health check and subsequent new battery fitting. The receptionist was friendly and lovely to deal with.
04 February 2025
The work that was promised was done and would have scored 10, but the problem is not resolved, and I have to book it back in again. It's made having a lovely new car a pain in the arse.
02 February 2025
Waited for car to be serviced pleasant waiting area and coffee and car ready promptly
01 February 2025
Staff very professional and friendly
01 February 2025
Very helpful, great communication and service
29 January 2025
Staff very attentive but not annoying. Showroom well equipped with plenty of waiting areas. Very clean.
29 January 2025
Simple professional process, helpful staff and complementary wash and hoover
28 January 2025
Great job and washed my car
28 January 2025
Online check-in that I was encouraged to do seemed pointless. No drop-off lockers and signed the paper version of the form when I handed over the key. Being texted to say my car was waiting for a wash then would be ready didn't give a timescale.
28 January 2025
quick parts, fixed quickly,
27 January 2025
Faultless.
27 January 2025
Excellent service from all staff I came into contact with. Special mention to Rose who went above and beyond. Exemplary. I waited for my Mini to be serviced, and made use of the wifi. Work completed withing the time stated.
26 January 2025
Friendly professional service
26 January 2025
A friendly & efficient service.
25 January 2025
Service was brilliant, but the in car computer hadn't been updated to show that the service had been done, Mini have now sorted this for me
24 January 2025
Seamless
23 January 2025
Had service and brake pads and disc but no time to complimentary car wash. Due to cost should have done this.
21 January 2025
You arranged to pick my car up at 12.30 instead and arrived on the dot and returned it promptly to me & waived collection charge - much appreciated
20 January 2025
Car was booked in for an MOT, but we mentioned that there was a problem with the windows opening by them selves. They sorted the problem out a no charge
20 January 2025
Very friendly service.
20 January 2025
Everything went smoothly from beginning to end. Fully informed at all stages of the process.
20 January 2025
Thank you for finding out my car problem
20 January 2025
Call centre handlers when booking service did not have correct information and caused confusion of what needed to be done before arriving. Leave service book and locking wheel nut in front seat. Neither of which were supplied with new car sales confi
20 January 2025
All good but they said they would wash car didn't happen why offer
19 January 2025
All good
18 January 2025
There were occasions when it seemed to us we were kept waiting longer than we would have liked for progress to be made, especially in relation to completion of the finance documents on the last day
18 January 2025
Service completed well within timescale given.
17 January 2025
Professional service, friendly, helpful staff
17 January 2025
Friendly,kind and very informative and helpful team
16 January 2025
Good customer service
14 January 2025
Was done quickly and the waiting area is nice
14 January 2025
Did all work quickly
14 January 2025
We took our Mini into Group 1 in Norwich for a service. We were dealt with by Rose on the Service Desk. She was extremely helpful and arranged a driver to take us to Longwater Shopping and she came and collected us. Her Customer Service is brilliant.
13 January 2025
We had to return to have the windows reset the next day as they did not close, but this was done quickly.
12 January 2025
Fantastic
11 January 2025
Whole process went well. Well informed of progress and reports and timescales.
11 January 2025
Couldn't have been kinder and more empathetic in difficult circumstances. A very personal service. Thank you
10 January 2025
.
10 January 2025
It was an exceptional experience
09 January 2025
Kept informed of what was happening. Job carried out perfectly and extra issue sorted at the same time.
08 January 2025
See above. But everything else was fine & I appreciate the other checks and car washed.
07 January 2025
MOT ready on time and also offered for a driver to run us into the city
06 January 2025
Work completed very quickly before estimated completion time.
02 January 2025
All good
02 January 2025
George was attentive and helpful. Nothing was too much trouble.
30 December 2024
Lily was lovely and went over and above
28 December 2024
Booked in with no problem, fully explained to me by Rosie to say what work eill be carried out and cost involved. Courtesy car was ready for me to take away, also taken through the controls by Rosie so felt comfortable when driving away.
28 December 2024
Sorted out finance in the end.
11 March 2025
staff knowlodge of product